Plugs right in.
Plays right on.

Connect your knowledge and tools to a front-desk that works the way you do. Reach customers across your chosen channels and keep improving your service to build lasting relationships.

  1. Simple to set up
  2. Your chosen channels
  3. Built to keep improving
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A Willow Studio manager closes her laptop and warmly welcomes a customer.

01 Setting up

Good conversation
shouldn’t be this much work.

Flow builders

Real requests don’t follow a fixed path.

A frustrated team member faces a flowchart that needs another branch.
  • Requests get forced into fixed options
  • Every exception needs another branch
  • Rule changes mean reworking the flow

Lexicon Intelligence

Powered by Bletchley

  1. Understands the intent

    Understand what people are asking.

  2. Works within your rules

    Know what it can say and what it cannot.

  3. Gives you a clear record

    Trace the data, rules and actions.

Your knowledge and rules behind every reply.

AI Agents

Fluent replies still need business control.

A team member works through an endless list of rules and instructions at her desk.
  • New situations need more instructions
  • Responses can drift beyond your rules
  • Answers still need checking against records

02 Channels

Your front-desk.
On your chosen channels.

A widget on your website. Visitors ask without leaving the page.
01 / 07 · Text

A widget on your website.

Visitors ask without leaving the page.

Connect your website

One click, from your platform

  • WordPress
  • Wix
  • Shopify
  • Webflow
  • Bubble

Install the Bletchley app and the front-desk is live. No code.

03 Improve

An evaluation loop for
better conversations.

Use real conversations to find gaps in answers, refine the guidance behind them, and test changes before publishing. Then review the next conversation and repeat.

Continuous evaluation

Better conversations.

Review. Refine. Repeat.

  1. Review conversations

    See what customers asked, how your front-desk responded and where your team needed to step in.

  2. Evaluate the reply

    Check the answer against your records and policies. Look for missing information, unclear replies or requests left unresolved.

  3. Improve the guidance

    Refine the business knowledge, rules or tone behind the reply, so the change addresses the gap you found.

  4. Test & publish

    Try the revised response before it goes live. Publish when it is ready, then review new conversations and repeat.

Better service.
Lasting relationships.

Bring your business knowledge to a Virtual Front-Desk your customers can rely on, from the first enquiry to the next conversation.

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Talk to our team