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Lexicon Intelligence Virtual Front-Desk

From first enquiry to aftercare, through chat and voice. Powered by your business systems and data, with answers you can trace.

Get started free

Talk to our team

Willow StudioVirtual front-desk

Willow Studio sample conversation

Willow StudioVirtual front-desk

Customer:
Could I move my appointment to Friday afternoon?
Front-desk:
There’s an opening at 3:30 pm. Would that suit you?
Customer:
Perfect.
Front-desk:
Your appointment is now Friday at 3:30 pm.
Booking updated

An Asian professional woman in a cream suit texting in a sunlit studio lounge.

Lexicon Intelligence Virtual Front-Desk

Answer questions, arrange bookings and follow up with customers. Powered by your business systems and data, with answers you can trace.

Get started free

Talk to our team

Willow StudioVirtual front-desk

01 Intelligence

Your business changes. Your front-desk keeps up.

Lexicon Intelligence connects your data and rules to every answer and action.

How Lexicon Intelligence works →

07 / 07Actions

Change booking requires an eligible booking, an available time and customer confirmation.

01 Intelligence

Your business changes. Your front-desk keeps up.

Connect customer records, bookings and policies so your front-desk can check each request before it answers or acts.

A spatial network connects customers, bookings, services, locations, availability, rules and actions. — We establish an ontology.
Your records and rules are connected in one shared model. Mei’s booking links to her consultation, studio and available time. A change still needs the rules checked and Mei’s confirmation.
Illustrative records only. Customer Mei Chen holds booking BK-1042 for a consultation at Central Studio. The 24-hour notice rule and available Friday at 3:30 pm slot govern a booking change. Customer confirmation is required before the booking is updated.

How Lexicon Intelligence works →

02 Build

Build your Virtual Front-Desk

Bletchley UI
CloudDesktop app
Your AI assistant
ChatGPTClaudeKimiPerplexityGrokMS-copilot
Your workflow
n8nZapierMake
Get started free
Choose where to build.
Build your front-desk in the Bletchley app, with your preferred AI assistant, or through your automation tools.
Connect your business.
Bring your documents and connect Google Sheets and popular SaaS out of the box. Add business systems via API with Bletchley’s bespoke setup service.
Shape the conversation.
Set the tone, choose what it can do, and test a few requests.
- WhatsApp
- Instagram
- Messenger
- Telegram
- Website
- App
Go live.
Publish to your channels and start helping customers in chat or in voice.

Need a bespoke setup? Contact us

A business owner discussing a customer’s enquiry at a reception counter.

Let’s talk about your setup.

Tell us what you need. We’ll be in touch.

02 Build

Build your Virtual Front-Desk

4 Simple Steps

Choose where to build.
Build in the Bletchley app, with your preferred AI assistant, or through your automation tools. Choose the way that fits how you work.
Connect your business.
Add your documents and connect Google Sheets or ready-to-use SaaS tools. For other business systems, use API connections through Bletchley’s bespoke setup service.
Shape the conversation.
Set the tone of your replies and choose which actions your front-desk can take. Try a few customer requests to check the conversation before publishing.
Go live.
Publish your front-desk to your chosen channels so customers can reach you. Help them in text or voice, using the knowledge and rules you’ve connected.
Choose where to build.
Build in the Bletchley app, with your preferred AI assistant, or through your automation tools. Choose the way that fits how you work.

1 / 4

Need a bespoke setup? Contact us

Let’s talk about your setup.

Tell us what you need. We’ll be in touch.

03 Your business

Built for better service.

Resolution rate
Moreresolved.
Use order records and return policies to guide requests through to a clear resolution.
Orders & returnsCheck order records and guide customers through returns.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer product, delivery and returns questions from your store information.
Product questionsFind product details, delivery information and return rules.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Capture the order, issue and relevant details before handing a case to your team.
After-sales triageSend order references and issue details to your team.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Keep customers informed about their requests and collect feedback after support.
Customer follow-upShare request progress and collect customer feedback.Goal: higher CSAT.

An online retailer prepares a carefully packed homeware order.

E-commerce

Order updates, returns questions and after-sales support.

Explore e-commerce applications

Resolution rate
Moreresolved.
Complete booking changes with policy checks, live availability and guest confirmation.
Booking changesCheck availability and confirm permitted booking changes.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer check-in, facilities and hotel policy questions without involving the front-desk.
Guest informationFind check-in times, facilities and hotel policies.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Capture the room, request and key details before handing a task to the right team.
Service requestsSend room details and requests to the right team.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Keep guests informed, confirm the next step and collect feedback after their request.
Guest follow-upShare next steps and collect feedback after service.Goal: higher CSAT.

A hotel receptionist welcomes a guest at a light-filled reception desk.

Hospitality

Guest enquiries, booking changes and service requests.

Explore hospitality applications

Resolution rate
Moreresolved.
Explain claim requirements and the next step using the policy and connected claim record.
Claim enquiriesFind claim requirements and explain what happens next.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer routine policy and process questions using approved information and relevant records.
Policy informationClarify policy information and the claims process.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Identify missing documents and collect the details your claims team needs to review a case.
Claim preparationCheck document requirements and prepare a useful handover.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Give customers a clear progress update and connect them to staff when a decision is needed.
Claim updatesShare the recorded status and route questions to the claims team.Goal: higher CSAT.

A couple reviews insurance claim documents and receipts while checking an enquiry on a phone.

Banking and Insurance

Insurance enquiries, claim documents and progress updates.

Explore banking and insurance applications

Resolution rate
Moreresolved.
Capture an issue, identify the property and create a clear request for the right team.
Maintenance requestsLog the issue and property for the maintenance team.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer tenancy, facilities and building policy questions from your own information.
Resident enquiriesFind tenancy terms, facilities and building policies.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Check availability and resident access, then confirm a booking with less back-and-forth.
Sports-facility bookingsReserve sports facilities using availability and building rules.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Give residents progress updates and a useful handover when a person needs to help.
Resident updatesShare request progress and arrange a staff handover.Goal: higher CSAT.

A resident with a racket bag books a sports facility with clubhouse staff beside an indoor court.

Property management

Sports-facility bookings, resident enquiries and maintenance requests.

Explore property management applications

Resolution rate
Moreresolved.
Handle registration enquiries and permitted booking changes with confirmation.
Registration changesConfirm registration details and permitted booking changes.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer programme, venue, access and ticket policy questions from your event information.
Event informationFind programme, venue, access and ticket information.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Collect booking references and issue details before routing enquiries to the event team.
Attendee triagePass booking references and issue details to event staff.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Give attendees a clear next step and capture feedback on their event experience.
Attendee supportExplain next steps and collect attendee feedback.Goal: higher CSAT.

An event host welcomes a visitor at a contemporary venue registration desk.

Event operations

Registration, event information and attendee support.

Explore event operations applications

Resolution rate
Moreresolved.
Guide ticket enquiries and permitted visit changes through your rules and confirmation.
Ticket & visit changesCheck ticket rules and confirm permitted visit changes.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer opening hours, attraction and accessibility questions from your park guides.
Park informationFind opening times, attraction and accessibility details.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Capture visit and request details so park teams receive a useful handover.
Visitor request routingSend visit details and requests to the right park team.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Keep visitors informed about their requests and collect feedback after assistance.
Guest careShare progress and collect feedback after assistance.Goal: higher CSAT.

A guest-services host helps visitors with a map at a theme park.

Theme park operations

Ticket enquiries, park information and visitor care.

Explore theme park operations applications

Resolution rate
Moreresolved.
Check appointment availability and confirm bookings or permitted changes.
Appointment bookingsCheck availability and confirm appointment details.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer location, opening hours and visit-preparation questions from clinic information.
Visit informationFind clinic locations, opening hours and visit guidance.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Collect appointment details and route administrative requests to the right staff.
Reception handoverPass appointment details and admin requests to staff.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Make next steps clear and offer a staff handover when someone needs help.
Patient communicationExplain next steps and connect patients with staff.Goal: higher CSAT.

A clinic receptionist welcomes a patient for an appointment.

Health and Wellness

Appointment bookings, visit information and staff handover.

Explore health and wellness applications

Resolution rate
Moreresolved.
Answer application questions and explain enrolment steps.
Application enquiriesExplain entry requirements and how to apply.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer course and campus questions from approved information.
Course informationFind course details, timetables and campus guidance.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Collect enquiry details and pass them to the right staff.
Staff handoversPass enquiries to staff with the context they need.Goal: lower cost per resolution.
Student satisfaction
Happierstudents.
Share request updates and make next steps clear.
Student follow-upShare progress and connect students with staff.Goal: higher student satisfaction.

Education

Application enquiries, course information and student support.

Explore education applications

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Hospitality

Guest enquiries, booking changes and service requests.

Resolution rate: Booking changes. Complete booking changes with policy checks, live availability and guest confirmation.
Deflection rate: Guest information. Answer check-in, facilities and hotel policy questions without involving the front-desk.
Cost per resolution: Service requests. Capture the room, request and key details before handing a task to the right team.
CSAT: Guest follow-up. Keep guests informed, confirm the next step and collect feedback after their request.

Banking and Insurance

Insurance enquiries, claim documents and progress updates.

Resolution rate: Claim enquiries. Explain claim requirements and the next step using the policy and connected claim record.
Deflection rate: Policy information. Answer routine policy and process questions using approved information and relevant records.
Cost per resolution: Claim preparation. Identify missing documents and collect the details your claims team needs to review a case.
CSAT: Claim updates. Give customers a clear progress update and connect them to staff when a decision is needed.

Property management

Sports-facility bookings, resident enquiries and maintenance requests.

Resolution rate: Maintenance requests. Capture an issue, identify the property and create a clear request for the right team.
Deflection rate: Resident enquiries. Answer tenancy, facilities and building policy questions from your own information.
Cost per resolution: Sports-facility bookings. Check availability and resident access, then confirm a booking with less back-and-forth.
CSAT: Resident updates. Give residents progress updates and a useful handover when a person needs to help.

Event operations

Registration, event information and attendee support.

Resolution rate: Registration changes. Handle registration enquiries and permitted booking changes with confirmation.
Deflection rate: Event information. Answer programme, venue, access and ticket policy questions from your event information.
Cost per resolution: Attendee triage. Collect booking references and issue details before routing enquiries to the event team.
CSAT: Attendee support. Give attendees a clear next step and capture feedback on their event experience.

Theme park operations

Ticket enquiries, park information and visitor care.

Resolution rate: Ticket & visit changes. Guide ticket enquiries and permitted visit changes through your rules and confirmation.
Deflection rate: Park information. Answer opening hours, attraction and accessibility questions from your park guides.
Cost per resolution: Visitor request routing. Capture visit and request details so park teams receive a useful handover.
CSAT: Guest care. Keep visitors informed about their requests and collect feedback after assistance.

Health and Wellness

Appointment bookings, visit information and staff handover.

Resolution rate: Appointment bookings. Check appointment availability and confirm bookings or permitted changes.
Deflection rate: Visit information. Answer location, opening hours and visit-preparation questions from clinic information.
Cost per resolution: Reception handover. Collect appointment details and route administrative requests to the right staff.
CSAT: Patient communication. Make next steps clear and offer a staff handover when someone needs help.

Education

Application enquiries, course information and student support.

Resolution rate: Application enquiries. Answer application questions and explain enrolment steps.
Deflection rate: Course information. Answer course and campus questions from approved information.
Cost per resolution: Staff handovers. Collect enquiry details and pass them to the right staff.
CSAT: Student follow-up. Share request updates and make next steps clear.

03 Your business

Built for better service.

E-commerce

Order updates, returns questions and after-sales support.

Explore e-commerce

Hospitality

Guest enquiries, booking changes and service requests.

Explore hospitality

Banking and Insurance

Insurance enquiries, claim documents and progress updates.

Explore banking and insurance

Property management

Sports-facility bookings, resident enquiries and maintenance requests.

Explore property management

Event operations

Registration, event information and attendee support.

Explore event operations

Theme park operations

Ticket enquiries, park information and visitor care.

Explore theme park operations

Health and Wellness

Appointment bookings, visit information and staff handover.

Explore health and wellness

Education

Application enquiries, course information and student support.

Explore education

1 / 8

04 Channels

One intelligence.
Every conversation.

Bring the same business knowledge and service rules to every channel. Help customers in text or in voice, wherever they reach you.

Explore connections →

BletchleyLexicon Intelligence

Messaging

Live channels

WebsiteLive
WhatsAppLive
InstagramLive
FB MessengerLive
TelegramLive
WeChatLive
SMSLive
EmailLive

Bespoke setupAdditional setup required

App SDKBespoke setup
LINEBespoke setup
KakaoTalkBespoke setup

Text

Could I move my appointment to Friday afternoon?

There's an opening at 3:30 pm. Would that suit you?

Voice

Willow Studio

Voice messages in chat

04 Channels

One intelligence. Every conversation.

Let customers reach your front-desk through your website and messaging channels. Use the same business knowledge and rules to answer questions and handle requests in text or voice.

Website
Messaging
SMS
Email

Your front-desk

The same business knowledge and rules behind each reply.

Website
WhatsApp
Instagram
FB Messenger
Telegram
WeChat
SMS
Email
App SDKBespoke setup
LINEBespoke setup
KakaoTalkBespoke setup

Explore connections →

05 Connections

Your SaaS systems.
Ready to connect.

Import your files

Start here

CSV
PDF
Word

Answer questions from your existing files.

Workspace

Google Sheets
Airtable

Find answers in your shared business records.

Knowledge

Notion
Google Drive
Dropbox
SharePoint

Answer questions using your guides and policies.

Scheduling

Google Calendar
Calendly

Check availability and help with bookings.

CRM

HubSpot
Zoho CRM

Give relevant replies using customer history.

Commerce

Shopify
SHOPLINE

Answer product questions and check order status.

Campaigns

Mailchimp
ActiveCampaign

Answer replies to your email campaigns.

Additional SaaS

1,500+

Connect more of your everyday tools.

Your own system?

Connect other business systems through their APIs with Bletchley’s bespoke setup service.

Discuss your setup

05 Connections

Your business tools. Put to work in every reply.

Bring in the information your front-desk needs to answer questions and handle requests.

Import your filesAnswer questions from your existing files.

CSV
PDF
Word

WorkspaceFind answers in your shared business records.

Google Sheets
Airtable

KnowledgeAnswer questions using your guides and policies.

Notion
Google Drive
Dropbox
SharePoint

SchedulingCheck availability and help with bookings.

Google Calendar
Calendly

CRMGive relevant replies using customer history.

HubSpot
Zoho CRM

CommerceAnswer product questions and check order status.

Shopify
SHOPLINE

CampaignsAnswer replies to your email campaigns.

Mailchimp
ActiveCampaign

Additional SaaS

1,500+

Connect more of your everyday tools.

Your own system?

Connect other systems by API with Bletchley’s bespoke setup service.

Discuss your setup →

06 Trust

The confidence
enterprise demands.

How we protect your data, the standards we hold ourselves to, and who helps us run the service.

Visit our trust centre →

A front-desk professional welcomes a visitor at a reception desk.

Let your business speak for itself

Driving every customer interaction with grounded business knowledge

Get started free

Talk to our team

Your business changes. Your front-desk keeps up.

Your business changes. Your front-desk keeps up.

We establish an ontology.

Build your Virtual Front-Desk

Choose where to build.

Connect your business.

Shape the conversation.

Go live.

Let’s talk about your setup.

Build your Virtual Front-Desk

Choose where to build.

Connect your business.

Shape the conversation.

Go live.

Let’s talk about your setup.

Moreresolved.

Fewerhandovers.

Lowercosts.

Happiercustomers.

E-commerce

Built for better service.

E-commerce

Hospitality

Banking and Insurance

Property management

Event operations

Theme park operations

Health and Wellness

Education

One intelligence.Every conversation.

Messaging

Text

Voice

One intelligence. Every conversation.

Import your files

Workspace

Knowledge

Scheduling

CRM

Commerce

Campaigns

Additional SaaS

Your own system?

Your business tools. Put to work in every reply.

Additional SaaS

Your own system?

The confidenceenterprise demands.

Let your business speak for itself

One intelligence.
Every conversation.

The confidence
enterprise demands.