We build AI-native customer service agents

Your Data-backed Virtual Front-Desk

Select to replay the statement.

Start free trial

Talk to our team

A Willow Studio customer changes her appointment from home using her phone.

Willow Studio sample conversation

Willow StudioBletchley front-desk

Customer:
Could I move my appointment to Friday afternoon?
Front-desk:
There’s an opening at 3:30 pm. Would that suit you?
Customer:
Perfect.
Front-desk:
Your appointment is now Friday at 3:30 pm.
Booking updated

01 Intelligence

Your business changes. Your front-desk keeps up.

Lexicon Intelligence connects your data and rules to every answer and action.

Discover more →

07 / 07Actions

Change booking requires an eligible booking, an available time and customer confirmation.

02 Build

Build your Virtual Front-Desk

Bletchley UI
CloudDesktop app
Your AI assistant
ChatGPTClaudeKimiPerplexityGrokMS-copilot
Your workflow
n8nZapierMake
Start free trial
Choose where to build.
Build your front-desk in the Bletchley app, with your preferred AI assistant, or through your automation tools.
Connect your business.
Bring your documents and connect Google Sheets and popular SaaS out of the box. Add business systems via API with Bletchley’s bespoke setup service.
Shape the conversation.
Set the tone, choose what it can do, and test a few requests.
- WhatsApp
- Instagram
- Messenger
- Telegram
- Website
- App
Go live.
Publish to your channels and start helping customers in chat or in voice.

Need a bespoke setup? Contact us

Let’s talk about your setup.

Tell us what you need. We’ll be in touch.

03 Your business

Built for better service.

Resolution rate
Moreresolved.
Use order records and return policies to guide requests through to a clear resolution.
Orders & returnsCheck order records and guide customers through returns.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer product, delivery and returns questions from your store information.
Product questionsFind product details, delivery information and return rules.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Capture the order, issue and relevant details before handing a case to your team.
After-sales triageSend order references and issue details to your team.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Keep customers informed about their requests and collect feedback after support.
Customer follow-upShare request progress and collect customer feedback.Goal: higher csat.

An online retailer prepares a carefully packed homeware order.

E-commerce

Order updates, returns questions and after-sales support.

Explore e-commerce applications

Resolution rate
Moreresolved.
Complete booking changes with policy checks, live availability and guest confirmation.
Booking changesCheck availability and confirm permitted booking changes.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer check-in, facilities and hotel policy questions without involving the front desk.
Guest informationFind check-in times, facilities and hotel policies.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Capture the room, request and key details before handing a task to the right team.
Service requestsSend room details and requests to the right team.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Keep guests informed, confirm the next step and collect feedback after their request.
Guest follow-upShare next steps and collect feedback after service.Goal: higher csat.

A hotel receptionist welcomes a guest at a light-filled reception desk.

Hospitality

Guest enquiries, booking changes and service requests.

Explore hospitality applications

Resolution rate
Moreresolved.
Explain claim requirements and the next step using the policy and connected claim record.
Claim enquiriesFind claim requirements and explain what happens next.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer routine policy and process questions using approved information and relevant records.
Policy informationClarify policy information and the claims process.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Identify missing documents and collect the details your claims team needs to review a case.
Claim preparationCheck document requirements and prepare a useful handover.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Give customers a clear progress update and connect them to staff when a decision is needed.
Claim updatesShare the recorded status and route questions to the claims team.Goal: higher csat.

A couple reviews insurance claim documents and receipts while checking an enquiry on a phone.

Banking and Insurance

Insurance enquiries, claim documents and progress updates.

Explore banking and insurance applications

Resolution rate
Moreresolved.
Capture an issue, identify the property and create a clear request for the right team.
Maintenance requestsLog the issue and property for the maintenance team.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer tenancy, facilities and building policy questions from your own information.
Resident enquiriesFind tenancy terms, facilities and building policies.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Check availability and resident access, then confirm a booking with less back-and-forth.
Sports-facility bookingsReserve sports facilities using availability and building rules.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Give residents progress updates and a useful handover when a person needs to help.
Resident updatesShare request progress and arrange a staff handover.Goal: higher csat.

A resident with a racket bag books a sports facility with clubhouse staff beside an indoor court.

Property management

Sports-facility bookings, resident enquiries and maintenance requests.

Explore property management applications

Resolution rate
Moreresolved.
Handle registration enquiries and permitted booking changes with confirmation.
Registration changesConfirm registration details and permitted booking changes.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer programme, venue, access and ticket policy questions from your event information.
Event informationFind programme, venue, access and ticket information.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Collect booking references and issue details before routing enquiries to the event team.
Attendee triagePass booking references and issue details to event staff.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Give attendees a clear next step and capture feedback on their event experience.
Attendee supportExplain next steps and collect attendee feedback.Goal: higher csat.

An event host welcomes a visitor at a contemporary venue registration desk.

Event operations

Registration, event information and attendee support.

Explore event operations applications

Resolution rate
Moreresolved.
Guide ticket enquiries and permitted visit changes through your rules and confirmation.
Ticket & visit changesCheck ticket rules and confirm permitted visit changes.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer opening hours, attraction and accessibility questions from your park guides.
Park informationFind opening times, attraction and accessibility details.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Capture visit and request details so park teams receive a useful handover.
Visitor request routingSend visit details and requests to the right park team.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Keep visitors informed about their requests and collect feedback after assistance.
Guest careShare progress and collect feedback after assistance.Goal: higher csat.

A guest-services host helps visitors with a map at a theme park.

Theme park operations

Ticket enquiries, park information and visitor care.

Explore theme park operations applications

Resolution rate
Moreresolved.
Check appointment availability and confirm bookings or permitted changes.
Appointment bookingsCheck availability and confirm appointment details.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer location, opening hours and visit-preparation questions from clinic information.
Visit informationFind clinic locations, opening hours and visit guidance.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Collect appointment details and route administrative requests to the right staff.
Reception handoverPass appointment details and admin requests to staff.Goal: lower cost per resolution.
CSAT
Happiercustomers.
Make next steps clear and offer a staff handover when someone needs help.
Patient communicationExplain next steps and connect patients with staff.Goal: higher csat.

A clinic receptionist welcomes a patient for an appointment.

Health and Wellness

Appointment bookings, visit information and staff handover.

Explore health and wellness applications

Resolution rate
Moreresolved.
Answer application questions and explain enrolment steps.
Application enquiriesExplain entry requirements and how to apply.Goal: higher resolution rate.
Deflection rate
Fewerhandovers.
Answer course and campus questions from approved information.
Course informationFind course details, timetables and campus guidance.Goal: higher deflection rate.
Cost per resolution
Lowercosts.
Collect enquiry details and pass them to the right staff.
Staff handoversPass enquiries to staff with the context they need.Goal: lower cost per resolution.
Student satisfaction
Happierstudents.
Share request updates and make next steps clear.
Student follow-upShare progress and connect students with staff.Goal: higher student satisfaction.

Education

Application enquiries, course information and student support.

Explore education applications

.h7-industry-controls{display:none}

Hospitality

Guest enquiries, booking changes and service requests.

Resolution rate: Booking changes. Complete booking changes with policy checks, live availability and guest confirmation.
Deflection rate: Guest information. Answer check-in, facilities and hotel policy questions without involving the front desk.
Cost per resolution: Service requests. Capture the room, request and key details before handing a task to the right team.
CSAT: Guest follow-up. Keep guests informed, confirm the next step and collect feedback after their request.

Banking and Insurance

Insurance enquiries, claim documents and progress updates.

Resolution rate: Claim enquiries. Explain claim requirements and the next step using the policy and connected claim record.
Deflection rate: Policy information. Answer routine policy and process questions using approved information and relevant records.
Cost per resolution: Claim preparation. Identify missing documents and collect the details your claims team needs to review a case.
CSAT: Claim updates. Give customers a clear progress update and connect them to staff when a decision is needed.

Property management

Sports-facility bookings, resident enquiries and maintenance requests.

Resolution rate: Maintenance requests. Capture an issue, identify the property and create a clear request for the right team.
Deflection rate: Resident enquiries. Answer tenancy, facilities and building policy questions from your own information.
Cost per resolution: Sports-facility bookings. Check availability and resident access, then confirm a booking with less back-and-forth.
CSAT: Resident updates. Give residents progress updates and a useful handover when a person needs to help.

Event operations

Registration, event information and attendee support.

Resolution rate: Registration changes. Handle registration enquiries and permitted booking changes with confirmation.
Deflection rate: Event information. Answer programme, venue, access and ticket policy questions from your event information.
Cost per resolution: Attendee triage. Collect booking references and issue details before routing enquiries to the event team.
CSAT: Attendee support. Give attendees a clear next step and capture feedback on their event experience.

Theme park operations

Ticket enquiries, park information and visitor care.

Resolution rate: Ticket & visit changes. Guide ticket enquiries and permitted visit changes through your rules and confirmation.
Deflection rate: Park information. Answer opening hours, attraction and accessibility questions from your park guides.
Cost per resolution: Visitor request routing. Capture visit and request details so park teams receive a useful handover.
CSAT: Guest care. Keep visitors informed about their requests and collect feedback after assistance.

Health and Wellness

Appointment bookings, visit information and staff handover.

Resolution rate: Appointment bookings. Check appointment availability and confirm bookings or permitted changes.
Deflection rate: Visit information. Answer location, opening hours and visit-preparation questions from clinic information.
Cost per resolution: Reception handover. Collect appointment details and route administrative requests to the right staff.
CSAT: Patient communication. Make next steps clear and offer a staff handover when someone needs help.

Education

Application enquiries, course information and student support.

Resolution rate: Application enquiries. Answer application questions and explain enrolment steps.
Deflection rate: Course information. Answer course and campus questions from approved information.
Cost per resolution: Staff handovers. Collect enquiry details and pass them to the right staff.
CSAT: Student follow-up. Share request updates and make next steps clear.

04 Channels

One intelligence.
Every conversation.

Bring the same business knowledge and service rules to every channel. Help customers in text or in voice, wherever they reach you.

Explore connections →

BletchleyLexicon Intelligence

Messaging

Live channels

WebsiteLive
WhatsAppLive
InstagramLive
FB MessengerLive
TelegramLive
WeChatLive
SMSLive
EmailLive

Bespoke setupAdditional setup required

App SDKBespoke setup
LINEBespoke setup
KakaoTalkBespoke setup

Text

Could I move my appointment to Friday afternoon?

There's an opening at 3:30 pm. Would that suit you?

Voice

Willow Studio

Voice messages in chat

05 Connections

Your SaaS systems.
Ready to connect.

Import your files

Start here

CSV
PDF
Word

Answer questions from your existing files.

Workspace

Google Sheets
Airtable

Find answers in your shared business records.

Knowledge

Notion
Google Drive
Dropbox
SharePoint

Answer questions using your guides and policies.

Scheduling

Google Calendar
Calendly

Check availability and help with bookings.

CRM

HubSpot
Zoho CRM

Give relevant replies using customer history.

Commerce

Shopify
SHOPLINE

Answer product questions and check order status.

Campaigns

Mailchimp
ActiveCampaign

Answer replies to your email campaigns.

Additional SaaS

1,500+

Connect more of your everyday tools.

Your own system?

Connect other business systems through their APIs with Bletchley’s bespoke setup service.

Discuss your setup

06 Trust center

The confidence
enterprise demands.

Security and open-source standards

Cloud, AI and open-source assurance

CSA AI Pledge
Responsible AI commitment
CSA STAR for AI
AI security assurance
CSA STAR
Cloud security assurance
ISO/IEC 5230
Open-source licence compliance
ISO/IEC 18974
Open-source security assurance

Enterprise sub-processors and integrations

Applicable to bespoke services implementations

Choose a name below to view the details.

Sub-processors

Messaging
- Meta
  Meta
  Business messaging services
  Bletchley is a registered Meta Tech Provider.
- Twilio
  Twilio
  Business Messaging, Voice and SMS services
  Bletchley is a Twilio Registered Partner.
AI
- Microsoft Azure
  Microsoft Azure
  Serving OpenAI models
  Bletchley is a Microsoft AI Cloud Partner Program Member.
- Alibaba Cloud
  Alibaba Cloud
  Serving Qwen models
  Bletchley is an Alibaba Cloud Registered Partner.
Data
- Microsoft Azure
  Microsoft Azure
  Cloud infrastructure services
  Bletchley is a Microsoft AI Cloud Partner Program Member.
- Google Cloud
  Google Cloud
  Cloud infrastructure services
  Bletchley is a Google Cloud Partner Network Member.
- AWS
  AWS
  Cloud infrastructure services
  Bletchley is an AWS Partner Network Member.

Enterprise system integrations

IBM
IBM
Enterprise system integration services
Bletchley is a registered IBM Business Partner.
SAP
SAP
Enterprise system integration services
Bletchley is a registered SAP Ecosystem Partner.

Better service.
Lasting relationships.

Bring your business knowledge to a Virtual Front-Desk your customers can rely on, from the first enquiry to the next conversation.

Start free trial

Talk to our team

Your business changes. Your front-desk keeps up.

Build your Virtual Front-Desk

Choose where to build.

Connect your business.

Shape the conversation.

Go live.

Let’s talk about your setup.

Moreresolved.

Fewerhandovers.

Lowercosts.

Happiercustomers.

E-commerce

One intelligence.Every conversation.

Messaging

Text

Voice

Import your files

Workspace

Knowledge

Scheduling

CRM

Commerce

Campaigns

Additional SaaS

Your own system?

Security and open-source standards

CSA AI Pledge

CSA STAR for AI

CSA STAR

ISO/IEC 5230

ISO/IEC 18974

Enterprise sub-processors and integrations

Sub-processors

Messaging

AI

Data

Enterprise system integrations

Better service.Lasting relationships.

One intelligence.
Every conversation.

Better service.
Lasting relationships.