# Home Source: https://bletchley.tech/ Let your business speak for itself ## Lexicon Intelligence™ Virtual Front-Desk From first enquiry to aftercare, through chat and voice. Powered by your business systems and data, with answers you can trace. Willow Studio Virtual front-desk Could I move my appointment to Friday afternoon? There’s an opening at 3:30 pm. Would that suit you? Perfect. Your appointment is now Friday at 3:30 pm. Booking updated ## Your business changes. Your front-desk keeps up. Lexicon Intelligence connects your data and rules to every answer and action. [How Lexicon Intelligence works →](https://bletchley.tech/product) Actions Change booking requires an eligible booking, an available time and customer confirmation. ## Build your Virtual Front-Desk Bletchley UI Cloud Desktop app Your AI assistant ChatGPT Claude Kimi Perplexity Grok MS-copilot Your workflow n8n Zapier Make MCP Action / Trigger ### Choose where to build. Build your front-desk in the Bletchley app, with your preferred AI assistant, or through your automation tools. ### Connect your business. Bring your documents and connect Google Sheets and popular SaaS out of the box. Add business systems via API with Bletchley’s bespoke setup service. ### Shape the conversation. Set the tone, choose what it can do, and test a few requests. - WhatsApp - Instagram - Messenger - Telegram - Website - App ### Go live. Publish to your channels and start helping customers in chat or in voice. Need a bespoke setup? Contact us ### Let’s talk about your setup. Tell us what you need. We’ll be in touch. ## Built for better service. ## E-commerce Order updates, returns questions and after-sales support. ### Orders & returns Use order records and return policies to guide requests through to a clear resolution. Check order records and guide customers through returns. ### Product questions Answer product, delivery and returns questions from your store information. Find product details, delivery information and return rules. ### After-sales triage Capture the order, issue and relevant details before handing a case to your team. Send order references and issue details to your team. ### Customer follow-up Keep customers informed about their requests and collect feedback after support. Share request progress and collect customer feedback. ## Hospitality Guest enquiries, booking changes and service requests. ### Booking changes Complete booking changes with policy checks, live availability and guest confirmation. Check availability and confirm permitted booking changes. ### Guest information Answer check-in, facilities and hotel policy questions without involving the front-desk. Find check-in times, facilities and hotel policies. ### Service requests Capture the room, request and key details before handing a task to the right team. Send room details and requests to the right team. ### Guest follow-up Keep guests informed, confirm the next step and collect feedback after their request. Share next steps and collect feedback after service. ## Banking and Insurance Insurance enquiries, claim documents and progress updates. ### Claim enquiries Explain claim requirements and the next step using the policy and connected claim record. Find claim requirements and explain what happens next. ### Policy information Answer routine policy and process questions using approved information and relevant records. Clarify policy information and the claims process. ### Claim preparation Identify missing documents and collect the details your claims team needs to review a case. Check document requirements and prepare a useful handover. ### Claim updates Give customers a clear progress update and connect them to staff when a decision is needed. Share the recorded status and route questions to the claims team. ## Property management Sports-facility bookings, resident enquiries and maintenance requests. ### Maintenance requests Capture an issue, identify the property and create a clear request for the right team. Log the issue and property for the maintenance team. ### Resident enquiries Answer tenancy, facilities and building policy questions from your own information. Find tenancy terms, facilities and building policies. ### Sports-facility bookings Check availability and resident access, then confirm a booking with less back-and-forth. Reserve sports facilities using availability and building rules. ### Resident updates Give residents progress updates and a useful handover when a person needs to help. Share request progress and arrange a staff handover. ## Event operations Registration, event information and attendee support. ### Registration changes Handle registration enquiries and permitted booking changes with confirmation. Confirm registration details and permitted booking changes. ### Event information Answer programme, venue, access and ticket policy questions from your event information. Find programme, venue, access and ticket information. ### Attendee triage Collect booking references and issue details before routing enquiries to the event team. Pass booking references and issue details to event staff. ### Attendee support Give attendees a clear next step and capture feedback on their event experience. Explain next steps and collect attendee feedback. ## Theme park operations Ticket enquiries, park information and visitor care. ### Ticket & visit changes Guide ticket enquiries and permitted visit changes through your rules and confirmation. Check ticket rules and confirm permitted visit changes. ### Park information Answer opening hours, attraction and accessibility questions from your park guides. Find opening times, attraction and accessibility details. ### Visitor request routing Capture visit and request details so park teams receive a useful handover. Send visit details and requests to the right park team. ### Guest care Keep visitors informed about their requests and collect feedback after assistance. Share progress and collect feedback after assistance. ## Health and Wellness Appointment bookings, visit information and staff handover. ### Appointment bookings Check appointment availability and confirm bookings or permitted changes. Check availability and confirm appointment details. ### Visit information Answer location, opening hours and visit-preparation questions from clinic information. Find clinic locations, opening hours and visit guidance. ### Reception handover Collect appointment details and route administrative requests to the right staff. Pass appointment details and admin requests to staff. ### Patient communication Make next steps clear and offer a staff handover when someone needs help. Explain next steps and connect patients with staff. ## Education Application enquiries, course information and student support. ### Application enquiries Answer application questions and explain enrolment steps. Explain entry requirements and how to apply. ### Course information Answer course and campus questions from approved information. Find course details, timetables and campus guidance. ### Staff handovers Collect enquiry details and pass them to the right staff. Pass enquiries to staff with the context they need. ### Student follow-up Share request updates and make next steps clear. Share progress and connect students with staff. ## One intelligence. Every conversation. Bring the same business knowledge and service rules to every channel. Help customers in text or in voice, wherever they reach you. [Explore connections →](https://bletchley.tech/integrations) Bletchley Lexicon Intelligence ### Messaging Live channels - FB Messenger - WeChat - SMS - Email Bespoke setup Additional setup required - App SDK - LINE - KakaoTalk ### Text There's an opening at 3:30 pm. Would that suit you? ### Voice Voice messages in chat ## Your SaaS systems. Ready to connect. ### Import your files Start here - CSV - PDF - Word Answer questions from your existing files. ### Workspace - Google Sheets - Airtable Find answers in your shared business records. ### Knowledge - Notion - Google Drive - Dropbox - SharePoint Answer questions using your guides and policies. ### Scheduling - Google Calendar - Calendly Check availability and help with bookings. ### CRM - HubSpot - Zoho CRM Give relevant replies using customer history. ### Commerce - Shopify - SHOPLINE Answer product questions and check order status. ### Campaigns - Mailchimp - ActiveCampaign Answer replies to your email campaigns. ### Additional SaaS 1,500+ Connect more of your everyday tools. ### Your own system? Connect other business systems through their APIs with Bletchley’s bespoke setup service. ## The confidence enterprise demands. How we protect your data, the standards we hold ourselves to, and who helps us run the service. [Visit our trust centre →](https://bletchley.tech/trust) ## Let your business speak for itself Driving every customer interaction with grounded business knowledge